Frequently Asked Questions
Everything you need to know about finding the perfect gift.
How long will it take for my gift to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those last-minute surprises.
Can I include a personalized message with my order?
Absolutely! During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will print on a premium card and include with your package.
What is your return policy for gift items?
We offer a 30-day return policy for most unused items in their original packaging. Please note that personalized or custom-made gifts are final sale unless they arrive damaged.
Will the price be visible on the packing slip?
No, we understand that these are gifts. All orders are shipped with a 'gift receipt' that lists the items included but does not display any pricing information.
Do you offer international shipping?
Yes, Felicitas Gift ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.